Posts tagged as:

trust building

FoliageIf you’ve been getting dizzy spinning around marketing strategies, cut back to the basics and do something you might not have done in the past – track your campaign (no matter how big or small it is).

 

Idea Number One: Write a hand card.

That’s right – you heard me. Write a card and snail mail it. With so much technology making it easy to say thanks via email, catch up on someone’s Facebook Wall or meet for coffee through a text message, receiving something hand written in the mail is a great surprise. 

 

There are a variety of ways to get your hands on cards –hand make them, design them specifically for your business or utilize a service like Send Out Cards.

 

Consider your motive for sending the card. Are you building rapport, trying to secure a face to face meeting, or giving thanks for meeting?

 

Here’s some wording suggestions, listed by circumstance:

 

Building Rapport:

I just saw this great [article, blog post, recipe, website] that I thought would help you [insert information here]

 

I wanted to personally thank you for [insert: recommendation, introduction, advising, etc]

 

Trying to Secure a Face to Face Meeting:

I have heard [insert something complimentary and specific here] about you.

 

I would love an opportunity to learn more about [insert something specific here] from you. Perhaps I could buy you a coffee [insert specific time here] and we could chat.

 

After a meeting:

Thank you for meeting with me. If there is anything I can help you with please let me know

 

Here is that information we were discussing. I hope it comes in handy for you.

 

Personalize hand cards as much as possible and ensure you send your message in a timely manner. A good rule of thumb is within 48 hours.

 

Tracking Your Success:

 

Consider the cost and number of people you will be sending cards to.  You can create an estimate based on the number of meetings, phone calls and networking events you attend in a month. Any one of the 3 options I described before for sending cards should cost just under $2 cad, including postage.

 

Base the success of your efforts in two categories: quality of relationship developed and number of sales derived.

 

Add a column to your existing database contact list for card giving. When you send a card, enter the date, the date of any response (or lack thereof) and if a result is generated from this action.

 

Check back later this week for another trackable marketing idea.

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Passing time
Creative Commons License photo credit: Keyser_ Soze

Spend the time.

It’s the one thing we all complain we don’t have enough of.  Time spent with a client can really strengthen your relationship.

  • Make time for lunch or coffee; participate in an activity together – it doesn’t have to be golfing either: skiing, snowshoeing, a movie, a dance class, a cultural event.

Random Act of Kindness 5, 4, 3, 2, 1

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Happy Canada Day 2007
Creative Commons License photo credit: ljcybergal

Send a useful, uplifting or motivation article that inspires a business you like. Even better, if you see someone’s business featured somewhere – clip the article or print the online mention and send it to them. You could even have it framed for them.

Random Act of Kindness Day 4

Random Act of Kindness Day 3

Random Act of Kindness Day 2

Random Act of Kindness Day 1

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Shock a potential customer by doing something unexpected.

 

  • the_peak_logoSandra from 100.5 the Peak fm surprised me with a big box of chocolates just for calling in and requesting some Honey and the Money.
  • Buy everyone in coffee line up or lunch line something – whether you are the proprietor or a customer
  • Or buy someone’s second cup of coffee as you both sit alone in a coffee shop. Most shops don’t refill coffees, especially lattes or cappuccinos.  If you own a coffee shop – walk around and refill your regular client’s coffees – they’ll be glad you did.

Random Acts of Kindness Day 2 - Share your toys – even if all you have is information

Random Acts of Kindess Day 1 -

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Share your toys – even if all you have is information

  • barry_pockayReal estate love for Barry Pockay who gave refreshingly honest advice about making a move in Vancouver’s real estate market.
  • Offer to give a free talk at a library or community centre.

 

  • Donate your product or advice to a local school or non-profit organization

Random Act of Client Kindness Day 1 Do something you normally charge for absolutely free

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The Free Hugs Day
Creative Commons License photo credit: Grzegorz Łobiński

 

We’re posting random acts of client kindness all week and suggesting that everyone try to do at least one random act a day to celebrate Random Acts of Kindness Week (February 8-14).

 

Do something you normally charge for absolutely free –no strings attached.

  • Shout outs go to Coach Cathy who gave me ½ hour more in a coaching session this week
  • If you own a coffee shop, you could give out free coffee to passerby’s in the morning or deliver coffee to a local business in your area
  • Waive late fees or interest charges for the month

 

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